About MindHive:

At MindHive, we're pioneering the next wave of artificial intelligence innovations. Join a team that's at the forefront of technology, transforming industries and creating impactful solutions through AI.

Roles & Responsibilities:

Frontend (Optional but Preferred):

• HTML, JS and front end frameworks like React, Vue

Backend:

• Familiar with Python including frameworks like Django, Flask, FastAPI
• Have a deep knowledge of best practices in building applications and RESTful services

Database Management:

• Support the creation, management, and optimization of relational and NoSQL databases using MYSQL, PostgreSQL, and other NoSQL solutions.
• Ensure data architecture and design meets performance, usability, and reliability requirements.
• Able to assist Data engineer(s) in preprocessing data.

AI/ML Knowledge (Optional but Preferred):

• Fundamental Concepts: Understand basic principles such as supervised vs. unsupervised learning, regression, classification, clustering, etc.
• Libraries: Proficiency in libraries and frameworks like TensorFlow, Keras, PyTorch, and Scikit-learn.
• Data Manipulation: Using libraries like Pandas and NumPy for data handling and analysis.
• Data Visualization: Using libraries like Matplotlib and Seaborn.
• Neural Networks: Deep understanding of architectures like CNNs, RNNs, and Transformers.
• Model Deployment: Deploying ML models using tools like TensorFlow Serving, TFLite, ONNX, etc. Familiarity with platforms like AWS SageMaker or Google AI Platform can also be useful.

Deployment & Cloud Operations:

• Assist in deploying applications or solutions on cloud platforms such as AWS, GCP, or Azure.
• Ensure the stability, performance, and scalability of deployments.
• Familiar with application and infrastructure monitoring tools
• Able to assist team to implement CI/CD

Technical Support:

• Provide second-line technical support to users facing issues with our platform or products.
• Troubleshoot and diagnose issues, ensuring timely resolution and maximum user satisfaction.
• Collaborate with our development and product teams to address and prevent recurring problems.

Application Development:

• Design, develop, and implement front-end solutions for bug fixes, enhancements, and new features.
• Ensure the technical feasibility of UI/UX designs.
• Optimize applications for maximum speed, scalability, and user experience.
• Utilize or create API endpoints for application purposes
• Able to create scalable, well documented applications

Documentation & Training:

• Create and maintain technical documentation to help users navigate and use our platform efficiently.
• Train users and internal teams on new features, products, or updates.
• Assist PM in preparing documentations/templates that will assist PM and team members

Feedback Loop:

• Gather feedback from users to guide and inform the development and enhancement of our platform.
• Collaborate with the development team to implement user-requested features.

Tool building:

• Good understanding of identifying tasks/processes that can be automated or having its friction reduced.
• Collaborate with process owners to design, develop and iterate tools to solve internal/external processes
• Will require understanding of potentially making these tools as a product.
• Will assist PM in creating MVP/POC demo/product to ease sales process
• Comfortable with using Visualization tools or dashboard frameworks

Collaboration:

• Work with Data Engineers to support their data processing needs.
• Collaboration with product managers and team leads to integrate systems and solve application-related technical issues.

Continuous Learning:

• Keep up-to-date with the latest industry trends and technologies to ensure our data solutions remain cutting-edge.
• Recommend ways to improve system reliability, efficiency, and quality.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2+ years of experience in technical support, with a focus on software or web applications.
• Proficiency in front-end development languages including HTML, CSS, and JavaScript.
• Experience with modern JavaScript frameworks like React, Angular, or Vue.js.
• Familiar with Python frameworks like Flask/Django
• Familiarity with tools like Gradio, Streamlit would be a plus
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical information in a clear and understandable manner to non-technical users.

Preferred Qualifications:

• Experience with ticketing systems like JIRA, Zendesk, or similar.
• Certification in front-end development or related field.
• Familiarity with version control systems, preferably Git.
• Knowledge of UI/UX design principles.
• A portfolio or project samples showcasing front-end work.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunity to contribute directly to the growth and success of an innovative AI startup.
• Continuous learning opportunities with training programs and workshops.
• A vibrant and flexible remote work environment.

How to Apply:

Interested candidates are requested to send their updated CV, a cover letter, and any relevant portfolio or project links to johnson@mindhive.asia