Responsibilities:

• Troubleshooting system, network problems, diagnosing and solving hardware or software faults.
• Analyze, follow-up and resolve any support enquiries from customers, partners and colleagues.
• Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
• Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.
• To respond within SLA agreed time limits.
• Able to prioritize and manage few open cases at a time.
• Establish a good working relationship with customers and other professionals such as internal developer.

Requirements:

• University degree in Computer Science, IT or equivalent.
• At least of 1 years of development/support experience in Genesys platform.
• Strong working and technical knowledge in the following areas: HTML5 & CSS, Bootstrap, jQuery, Angular JS, JSON and Web Services (REST/SOAP) API
• Good to have an exposure to Contact Center & Telephony Concepts with any of the major Platforms like AVAYA, GENESYS, CISCO, ASPECT and others.
• Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.
• Strong communication skills – both written, oral and presentation in English
• Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.
• Strong analytical and problem-solving skill.

HOW TO APPLY:

Interested candidate, please submit your updated CV in MS Word Format to Jerry Jiang (EA Personnel Reg. No.: R23116261) by clicking the ‘Apply link’ or call at 88906835 or WhatsApp 88906835 for a confidential discussion.

Please indicate the below information in your resume:

Current & Expected Salary

Reason(s) for leaving.

Notice Period / Availability to commence work.

Kindly ensure your resume provided to us does not contain your full NRIC number and full home address during your job application.

YOUR SUCCESS IS OUR ACHIEVEMENT!