Summary

This role is responsible for leading and delivering end-to-end system analysis and solution design for customer and credit origination platforms, with a focus on Microsoft Dynamics. It combines leadership, technical design, and cross-functional collaboration to support strategic initiatives and ensure high-quality delivery across the enterprise.

Key Responsibilities:

• Lead and manage a team of system analysts in delivering CRM capabilities and strategic projects.
• Analyze and define detailed functional and technical specifications based on business requirements.
• Collaborate with business analysts, architects, developers, and vendors to ensure alignment of solutions with business goals and architectural standards.
• Drive cross-functional analysis and solutioning across business lines and technology teams.
• Develop and maintain system feature inventories, data maps, and technical documentation.
• Ensure traceability from business requirements to functional and technical specifications.
• Oversee the creation and review of technical design documents, ensuring compliance with security and architectural guidelines.
• Support SIT and UAT phases, including defect analysis, validation, and resolution.
• Facilitate threat modeling and ensure implementation of appropriate safeguards.
• Provide leadership and mentorship to junior analysts and foster a culture of innovation and collaboration.
• Manage project risks, escalate issues, and propose effective resolutions to ensure timely delivery.

Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, or a related field.
• 6–9+ years of experience in CRM system delivery, with at least 5 years in a leadership or senior analyst role.
• Strong expertise in Microsoft Dynamics 365 (Sales, Customer Service, Onboarding, Leads, Lending).
• Familiarity with related technologies such as .NET, SQL Server, SharePoint, WebSphere MQ, React JS, and integration tools.
• Experience in both Waterfall and hybrid Agile methodologies.
• Proven ability to bridge technical and business perspectives, with strong analytical and problem-solving skills.
• Excellent communication skills for engaging with both technical and business stakeholders.
• Experience in banking or financial services is a strong advantage.